Sat, May 30, PM. Hey there Bsmith Can you please send me a private message by Clicking Here and include the following information? Post a new question here on the forums by clicking the "Ask a Question" button. Wireless Forum. Newgistics Question?

Tracking Number Information Not Updated! Had a defective Samsung Galaxy Note 3 charging port so I put in a claim to have it replaced. I received my replacement phone shipment through FedEx on May 27, I then immediately prepared to ship back the defective phone following the instructions given and sent off the package via USPS the same day May 27, I have the newgistics tracking number had I have been checking it daily however the tracking information has not updated.

Given the stories I read on this forum I would be highly upset if I was charged a non returned phone fee because of your shipping process. I check the newgistics tracking number daily so at this point I feel it's newgistics responsibility to make sure the package arrives.

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SmartLabel not showing my returned device status

If you are using Internet Explorer 11 please disable Compatibility View in order to continue using all community features. Learn more If you are using Internet Explorer 10 or prior please update your browser to a newer version in order to continue using all community features.At RapidTrack.

We are able to easily track shipments from hundreds of carriers. Package tracking has never been easier! Track your shipments and get updates all from one location. We have a working relationship with each company to utilize the best package tracking possible. Each carrier has a few different tracking number formats and our system is able to detect all tracking number formats - assuming the number is valid and it's in the tracking system.

Many of the additional carriers you are probably familiar with - and some you may not recognize. For the entire list of carriers check out our carriers page. You can also view some of the bigger names below. Below is a list of some of the more popular carriers and their service number formats. Please note we can track over a different carriers. Disclaimer: All the carriers, services and trademarks listed are the sole property of their respective owners. Should you have any questions for any of the individual couriers you are asked to contact them direct.

If you feel there is an error with our tracking please feel free to contact us. Check for package status and other tracking information. Package Tracker. Sample List of Service Number Formats Below is a list of some of the more popular carriers and their service number formats.Wed, Jun 18, AM. I have received a replaced device and returned my old phone packaged as mentioned on the asurion website. I dropped the package at USPS and kept the smartlabel tracking number.

It has been 5 days but the status of package is not updated on tracking. I see lots of people have had issues with device return. Was anyone able to track it and make sure it is delivered or is it a big scam that I was not aware of. Accepted Solution. Official Solution. SmartLabel doesn't always update their tracking in real time, from what I see on the Forums, other users report their tracking updating when the package is delivered, usually in business days.

I wouldn't worry about it yet, but if you want, our team can check if it was received at the warehouse. You can send us a private message by clicking hereplease include your full name, phone number, account number and the best time you can be reached. Did a post have an answer that worked for you?

Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like! Still need help? Ask a question! Our 1. Same is the case with my smartlabel tracking. It refuses to update and USPS has no idea of the package.

It has been 11 months, and my return was no where to be found. Smart label is not showing up. This is frustrating. We should do - [Edited to comply with Guidelines]. If you kept your receipt from the post office, you're covered. The terms read over the phone and in the e-mail and paperwork instruct the end user to keep the receipt for their records.

If you have the receipt from USPS then you did all that was asked of you. You took it to the counter and USPS accepted it.

This is per the Lebanon, OH post office. I even asked to speak with a supervisor and they told me the same as well. So the same thing is happening to me. I returned my phone excatly a week ago and the "smart label" tracking is turning out to not be so smart afterall.

Its a bit nerve racking because I wouldve thought the phone would have been there by now. Is there anything I can do by this point? Update: So it was confirmed with an Asurion agent today that the "tracking" number they have listed on the packing slip is indeed just an "internal" tracking number. It's the tracking number the warehouse uses to check in returned devices and only then will it show up on www. It is NOT the "shipping" tracking number, which is what is indeed recorded right away by USPS, FedEx, UPS, and any other reputable shipping company, and which is what we all want and have a right to as proof that the package is in route and that we indeed shipped it back.

The "shipping" tracking number is on the label as well, and everyone should be aware for future reference to note that number down so that you can indeed "track" the package as it should be.A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc.

The algorithm is subject to change in future. Newgistics was first mentioned on PissedConsumer on Jul 18, and since then this brand received reviews. Newgistics ranks of in Transportation and Logistics category. The overall rating of the company is 1. Recent recommendations regarding this business are as follows: "Avoid if possible", "If you're concerned about delivery period, make sure about where your orders are coming from", "Ask whomever you are ordering from what delivery service they use.

And maybe do some checking on that establishment that you are buying from and who is going to do the delivery. Because the entity that you purchased the materials from they know what kind of company they have delivering stuff for them so they know what they're doing too! Reviewers write the most about Newgistics Delivery Service and give it 1. The price level of this organization is high according to consumer reviews. I placed two orders over a month ago one has been sitting in Rochester NY since April 29th without any movement.

I live in NJ, I could have walked to Rochester and back in that time. The other package is in CA without any movement since May 4th. Just thought I would share, it may not be the foreign company that is the issue I ordered from bath and body works.

My order has been in Greenwood IN since the 20th.

Shocked! Lost Package from China Finally Delivered!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ. The products I ordered are no longer available so my only option was a refund. I will not do any business with a business that tells me they are using Newgistics as their shipping provider. Assuming you used a credit card for an online purchase just dispute the charge, giving the reasons you cited in your post.

If you used a debit card you can still dispute the debit, but they already have your money and refund is problematical. Use this as a learning experience: always use a debit card and never order anything from any company that indicates it is shipped from China or some other foreign land. Newgistics Reviews and Complaints A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile.

Total reviews. New reviews. What is your customer experience with Newgistics?Do you have multiple tracking numbers, different logistics providers, looking for regular track event updates?

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For accessing the CRM mailing feature of the site you just need to enrol yourself by visiting Parcel Monitor website. Try it at least once! Latest news from parcel tracking universe. View all. Parcel Monitor for Business. Try Parcel Perform. Over Carriers. DHL Express.Easily get webhook push notifications for every tracking event update from Newgistics to your webhook endpoint URL.

Never wonder where your parcel is again. Our tracking API for Newgistics provides precise tracking updates with very low latency. All tracking data are normalized across carriers and will allow you build consistent processes on your platform across multiple carriers. Our tracking API for Newgistics covers whichever software development language you use for your parcel tracking - including Java, Python.

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Our tracking API transforms Newgistics tracking data into easy-to-understand standard tracking events for you and your customers. No need to decipher tracking data from different carrier data sources again. Every carrier you work with has its own way of displaying and communicating tracking data to you. Get your tracking event data mapped in a single, unified format and supported by a range of libraries including Java, Python. You have customers all over the world? Please confirm you agree to receive emails from Parcel Perform.

Get API Docs. Please enter a valid email address. System error occurred. Please try again. Newgistics Webhooks Easily get webhook push notifications for every tracking event update from Newgistics to your webhook endpoint URL. Why Parcel Perform is the best partner for you. Most up-to-date tracking data Never wonder where your parcel is again. Full standardization and mapping across carriers All tracking data are normalized across carriers and will allow you build consistent processes on your platform across multiple carriers.

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Newgistics Question? Tracking Number Information Not Updated!

Comprehensive API docs. Tracking webhook notifications. Instant tracking API access. Branded Tracking Experience Your fully-branded tracking experience across all your carriers Learn More. Delivery Notifications Send relevant tracking updates to your customers proactively Learn More. Intelligent Logistics Dashboard Learn how your logistics service providers are performing Learn More. Tracking updates in an easy-to-understand format Our tracking API transforms Newgistics tracking data into easy-to-understand standard tracking events for you and your customers.

Standardized data from Newgistics Every carrier you work with has its own way of displaying and communicating tracking data to you. Social Media. Copyright Parcel Perform Pte Ltd. Use of them does not imply any affiliation with or endorsement by the respective holders.This shipper lost my package that originated in the UK. Their tracking is terrible and shipments to the US are passed between different carriers, some of which do not have tracking systems.

Buyer Beware! These clowns lie about where your package is and that it is moving. I looked up a package that I now know came from China,which they hid when I bought it made it look like they were out of US. Newgistics showed package was delivered to my post office and it was delivered!

Newgistics Question? Tracking Number Information Not Updated!

Note this was Newgistics tracking not usps so it can be manipulated by them to look any way they want it to I have a complete security system that takes pictures and time and date if anyone comes to my door. No pictures or notification for that day and the supposed tracking number is invalid.

They are in bed with the Chinese and cover for them. Dirt bags. Front company for China shipments. My experience with Newgistics. There is strong evidence that this is yet another front company for shipments coming from China.

Track all your Newgistics parcels. Simple & Easy!

The following is how these places function and why it takes forever to receive your shipment: First, you place an order through a seller on Amazon or another source, the seller is reality a drop shipper that resells products from China, but to hide this they have a business address in the United States or Europe. The seller immediately has a shipping label created with Newgistics or another secondary shipping company this is the front company that helps them hide where the product is actually coming from.

Newgistics can even shop your product is in transit, but in reality, they don't even have your product, since your product hasn't even left China. In extreme cases this allows the China drop shipper and the shipping company to sit on your order for weeks to months earning interest on your money before the purchase is even made with the China manufacture, in the meantime, it locks up your money with them and allows them to place larger bulk purchases with the Chinese manufacture pretty ingenious.

They reassure you that your product has shipped, and reassure Amazon they same thing by providing the secondary shipping companies shipper information with tracking information, which is only partly legitimate and allows them to circumvent the laws in most cases.

If you found this information helpful, please pass it on to others. If I could give them a 0 I would. Tracking shows August 14 as the last movement.

Today is August It is a 40 to 50 minute drive and it shows my package being in transit 14 days! USPS never received it! Tried several times to call newgistics and unable to get through to someone. Finally got in touch with someone from Pitney Bowes who acquired Newgistics.

They instructed me to call the merchant and have them take care of it. Make sure when ordering products they do not utilize Newgistics! Only recently learned about them due to this debacle. My package has gone MIA!!! Missed my daughters Birthday!


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